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Frequently Asked Questions
What are your shipping options and delivery times?▼
We offer worldwide shipping via reliable carriers. Domestic orders typically arrive within 2-3 business days, while international deliveries generally take 5-10 business days depending on location.
How can I return or exchange an item?▼
You can return unused items in their original packaging within 30 days of delivery. Simply contact our support team to initiate a return or exchange process easily.
Which payment methods do you accept?▼
We accept all major credit cards, PayPal, and various local payment methods like iDEAL. All transactions are securely processed to ensure your financial data remains completely protected.
How do you ensure the quality of your products?▼
SUSAN BIJL products are crafted from high-quality, bluesign® certified ripstop nylon. Our items are designed for extreme durability, water resistance, and long-lasting use in your daily life.
What Our Customers Say
“The New Shopping Bag is incredibly strong and the color combinations are always so vibrant and unique.”
“I love how lightweight and water-resistant my pouch is. It has become an essential for my daily commute.”
“Sustainable, stylish, and practically indestructible. These bags are the perfect blend of Dutch design and everyday functionality.”
